Frequently Asked Questions (FAQ)
| How do i order?|
The first thing you have to do is register on the web (above in "login"), you can only do it if you are over 18 years old.
| Do you ship to my country?|
If your country is not on this list, we DO NOT ship to your country, and no, we do not make exceptions:
| From which country do you ship?|
We are in Gipuzkoa, in the north of spain, all orders are shipped from here.
| Do shipments have a tracking code?|
Yes, but in some cases the companies of the countries of destination do not give the option to follow up the orders. If you select "With tracking code" when you select the carrier, you will be able to track the order until delivery, and in some countries a signature is required for delivery. So, please beware not to use a fake name, because using a fake name might cause issues for a successful delivery.
| Where can I find my tracking code?|
We will send an email with the data to be able to track your order.
| How will I know that my order has been sent?|
We ship from Monday to Thursday, as soon as we send your order, you will receive an email to inform you that it has been sent and the necessary data to be able to track it.
| How much does shipping cost to my country?|
The shipping costs depend on the weight of the products and the country of destination, we do not know them by heart.
| What happens if I have not received my order?|
A delivery can always be delayed, due to many factors. In this case we recommend to give it some more time. If after 30 days your order still didn’t arrive we can make a complaint to the transport agency to track down your shipment. This investigation can take up to 3 months before the transport agency has results. Once the claim has been put there is little we can do than just wait until the transport agency has results.
| What payment options are available?|
We accept payments by credit card, paypal and bitcoin.
| I want to buy large quantities, can you give me a discount?|
We do not do wholesaling and do not do custom discounts, we send discounts to all customers on a regular basis.