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Frequently Asked Questions (FAQ)

 
 
Table of contents
How do i order?
Do you ship to my country?
From which country do you ship?
Do shipments have a tracking code?
Where can I find my tracking code?
How will I know that my order has been sent?
How much does shipping cost to my country?
What happens if I have not received my order?
What payment options are available?
I want to buy large quantities, can you give me a discount?
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Answers
How do i order?

The first thing you have to do is register on the web (above in "login"), you can only do it if you are over 18 years old.
Once registered you have to "add your first address", real name and surname (do not put motes or diminutives), address (street, number, floor, door ...), select your country from the list (if it does not appear it is not we send to your country, you have below in this FAQ the list of countries to which we send), and you add the rest of the information that the form asks for, you give it to save.
In the menu on the left you can see all the categories available in the store and in the area above you have a search engine, you add to the cart the items you want to buy and you give it to "confirm", you select the delivery address (in the case if you have several), the carrier, you accept the general conditions of sale, select the payment method and confirm the order.

Do you ship to my country?

If your country is not on this list, we DO NOT ship to your country, and no, we do not make exceptions:

Australia
Canada
Israel
Japan
Kuwait
New Caledonia
New Zealand
Norfolk Islan
Northern Mariana Islands
Norway
Panama
Puerto Rico
Russian Federation
Saudi Arabia
Solomon Islands
United Arab Emirates
United States

From which country do you ship?

We are in Gipuzkoa, in the north of spain, all orders are shipped from here.

Do shipments have a tracking code?

Yes, but in some cases the companies of the countries of destination do not give the option to follow up the orders. If you select "With tracking code" when you select the carrier, you will be able to track the order until delivery, and in some countries a signature is required for delivery. So, please beware not to use a fake name, because using a fake name might cause issues for a successful delivery.

Where can I find my tracking code?

We will send an email with the data to be able to track your order.

How will I know that my order has been sent?

We ship from Monday to Thursday, as soon as we send your order, you will receive an email to inform you that it has been sent and the necessary data to be able to track it.

How much does shipping cost to my country?

The shipping costs depend on the weight of the products and the country of destination, we do not know them by heart.

To know exactly how much the shipping costs to your country you must register in the store, add the address of delivery and the products you want to buy the cart, will give you the exact price of shipping costs.

What happens if I have not received my order?

A delivery can always be delayed, due to many factors. In this case we recommend to give it some more time. If after 30 days your order still didn’t arrive we can make a complaint to the transport agency to track down your shipment. This investigation can take up to 3 months before the transport agency has results. Once the claim has been put there is little we can do than just wait until the transport agency has results.

What payment options are available?

We accept payments by credit card, paypal and bitcoin.

I want to buy large quantities, can you give me a discount?

We do not do wholesaling and do not do custom discounts, we send discounts to all customers on a regular basis.